The problems begin with a problematic computer system implementation in 2004-2005. […] Those system failures were addressed by in-house solutions which only compounded the situation with in-house custom programming and manual work-a-rounds causing years of waste in public funds, property and manpower, and which have resulted in burdensome processes, delays, missed deadlines, a lack of uniformity and consequently violations, or suspected violations, of [the] law.
There is an entrenched bureaucracy in Kootenai County, and especially among some long-term personnel, that does not want to own-up to the problems and they do not want change. They do not want these